Privacy Policy

Effective Date: May 2, 2026
Last Updated: May 2, 2026

This Privacy Policy explains how Print Annex / PostalAnnex Kent ("we," "us," "our") collects, uses, and shares information when you visit printannex.com, place a print order online, visit our store at 25248 Pacific Hwy S Suite 101, Kent, WA 98032, or use any of our local services — including printing, shipping, mailbox rental, notary, faxing, and passport photos.

We are an independently owned and operated PostalAnnex franchise. We aim to be straightforward about what we collect and why.

1. Information We Collect

Information You Provide to Us

• Contact information: name, email address, mailing/shipping address, phone number.
• Order information: details of the products and services you request, file uploads (artwork, documents to print, scan, or fax), proofs and approvals.
• Payment information: credit/debit card details and billing address. Card numbers are processed by our payment processors (such as Stripe) and are not stored on our servers.
• Mailbox rental customers: federal law (USPS Form 1583) requires us to collect and retain copies of two forms of valid identification, your home address, and other information required by the United States Postal Service.
• Notary customers: we record the information required by Washington State notary law in our notary journal, including your name, signature, and identification details.
• Shipping customers: recipient names, addresses, phone numbers, and contents declarations as required by the carrier (UPS, FedEx, DHL, USPS).
• Account information (if you create an online account): username, password, saved addresses, order history, and product preferences.
• Communications: messages, emails, voicemails, and feedback you send us.

Information Collected Automatically

When you visit printannex.com or any of our landing pages, we automatically collect:

• IP address, browser type, device type, operating system.
• Pages viewed, links clicked, time on site, referring URL.
• Cookie identifiers and similar technologies — see Section 4.

Information from Third Parties

We may receive limited information from payment processors confirming a transaction, shipping carriers providing tracking status, advertising platforms (such as Google) reporting on ad performance, and public review platforms (such as Google or Yelp) where you have left a review.

2. How We Use Your Information

• Process and fulfill your orders, including printing, shipping, and pickup notifications.
• Provide local services you request (mailbox rental, notary, faxing, etc.).
• Send order confirmations, proofs, shipping updates, and pickup reminders.
• Respond to your questions and provide customer support.
• Send marketing emails about promotions, new services, and seasonal offers — only if you have opted in or are an existing customer. You can unsubscribe at any time using the link in any marketing email.
• Improve our website, services, and store experience.
• Show you relevant advertising on Google and partner websites — see Section 5.
• Detect and prevent fraud, abuse, and security incidents.
• Comply with legal obligations, including USPS, IRS, and Washington State requirements.

3. How We Share Your Information

We share your information only as needed to run our business:

• Service providers, including payment processors (such as Stripe), shipping carriers (UPS, FedEx, DHL, USPS), print production partners when an order requires equipment we don't operate in-store, email and hosting providers, and analytics and advertising providers (see Sections 4 and 5).
• Government and legal authorities when required by law, subpoena, court order, or to comply with USPS or notary regulations.
• Successors in interest if our business is sold, merged, or transferred, in which case the buyer would be required to honor this policy or notify you of changes.

We do not authorize our service providers to use your information for any purpose other than the one we hired them for. We do not sell your personal information for monetary consideration. See Section 8 regarding "sharing" under California law.

4. Cookies, Analytics, and Advertising

We use cookies and similar technologies to keep you signed in, remember your shopping cart, understand how visitors use our site, measure the performance of our advertising, and show you relevant ads.

Google Analytics

We use Google Analytics 4 (GA4) to understand how visitors use our website. GA4 uses cookies and similar technologies to collect information about your use of the site (such as pages viewed, links clicked, form submissions, and approximate location), which is then used to compile reports on website activity and to measure the performance of our marketing. You can opt out of Google Analytics by installing the Google Analytics Opt-Out Browser Add-on.

Microsoft Clarity

We use Microsoft Clarity to understand how visitors use our website. Clarity captures behavioral metrics, heatmaps, and session replay to help us improve our website and your experience. This data is captured using first- and third-party cookies and similar tracking technologies. We use this information for site optimization, troubleshooting, and to measure the popularity of our services. Microsoft may combine this data with information from its other services. For more details on how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

Browser Controls

You can disable cookies through your browser settings, though some features of our site (such as checkout and your account) may not work properly without them.

5. Google Ads and Remarketing

We use Google Ads, including its remarketing (also known as "your data segments") feature, to advertise our products and services online. Remarketing allows us to show ads to people who have previously visited our website, so the message you see is more relevant to your interests.

In connection with Google Ads and remarketing, you should know:

• Third-party vendors, including Google, show our ads on websites across the internet.
• Third-party vendors, including Google, use cookies and device identifiers to serve ads based on your past visits to our website.
• We may use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve ads based on your past visits to our website.
• Data collected through these features is governed by Google's Privacy Policy, available at policies.google.com/privacy.

How to Opt Out

You can opt out of personalized advertising at any time:

• Visit Google Ad Settings to opt out of Google's use of cookies for personalized advertising.
• Visit the Network Advertising Initiative opt-out page to opt out of third-party vendors' use of cookies.
• Visit the Digital Advertising Alliance opt-out page for additional opt-out options.
• Adjust the privacy or advertising settings on your device.

We do not use Google Ads to target ads based on sensitive categories such as health, race, religion, sexual orientation, or financial status.

6. Your Choices

• Marketing emails: unsubscribe at any time using the link at the bottom of any marketing email, or by emailing us at admin@printannex.com. We will honor your request within 10 business days.
• Phone and text messages: reply STOP to any text to opt out, or call us to be removed from phone outreach lists.
• Account information: log in at printannex.com to view, update, or delete your saved information.
• Cookies and ad personalization: manage through your browser or the opt-out tools listed in Section 5.

7. Your Privacy Rights

California Residents (CCPA / CPRA)

If you are a California resident, you have the right to:

• Know what personal information we collect, use, and share.
• Request a copy of your personal information.
• Request that we correct inaccurate personal information.
• Request that we delete your personal information.
• Opt out of the "sale" or "sharing" of your personal information for cross-context behavioral advertising — see Section 8.
• Limit our use of sensitive personal information.
• Be free from discrimination for exercising these rights.

Washington Residents

Under Washington's My Health My Data Act and other state laws, you may request access to, correction of, or deletion of personal information we hold about you.

Other States

Residents of Colorado, Connecticut, Virginia, Utah, Oregon, Texas, Delaware, Iowa, New Jersey, Tennessee, and other states with consumer privacy laws have similar rights.

How to Exercise Your Rights

Email admin@printannex.com with your name, the email address or phone number associated with your account, and a description of your request. We may need to verify your identity before responding. We will respond within the timeframe required by your state's law (typically 45 days). You may also designate an authorized agent to make a request on your behalf.

8. Do Not Sell or Share My Personal Information

We do not sell personal information for monetary consideration. However, our use of cookies and similar technologies for advertising — including Google Ads remarketing — may be considered "sharing" of personal information for cross-context behavioral advertising under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), and similar laws in other states.

You may opt out of this sharing by:

• Emailing us at admin@printannex.com with the subject line "Do Not Sell or Share."
• Adjusting your browser's "Global Privacy Control" (GPC) signal, which we honor as a valid opt-out request.
• Using the opt-out tools listed in Section 5.

9. Data Security

We use industry-standard administrative, technical, and physical safeguards to protect your information, including encrypted connections (HTTPS) on our website and PCI-compliant payment processing. Mailbox rental ID copies and notary journals are stored in a secured location at our store in accordance with applicable regulations. Access to customer data is limited to authorized personnel.

No system is 100% secure. If we ever experience a data breach affecting your information, we will notify you as required by law.

10. Data Retention

• Order records: typically 7 years for tax and accounting purposes.
• Mailbox rental files (USPS Form 1583): as long as the box is rented, plus the period required by USPS regulations after closure.
• Notary journal entries: for the period required by Washington State law.
• Marketing contacts: until you unsubscribe.
• Website analytics: typically 14 months in Google Analytics.

When information is no longer needed, we delete or securely destroy it.

11. Children's Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 without verifiable parental consent, consistent with the Children's Online Privacy Protection Act (COPPA). If you believe a child has provided us with personal information, please contact us and we will delete it.

12. Third-Party Links

Our site may link to third-party websites (such as carriers, payment processors, and social media). We are not responsible for the privacy practices of those sites. Please review their policies before providing any information.

13. Changes to This Policy

We may update this policy from time to time. The "Last Updated" date at the top will reflect any changes. If we make material changes, we will notify you by email (if we have your address) or by a prominent notice on our website before the changes take effect.

14. Contact Us